Welcome to ONLC Training Centers

AB-900: Introduction to Microsoft 365 and AI administration Course

Class Dates
(click date for class times)
(click Enroll for locations)
1/20
Class Dates and Times
01/20/2026Tuesday 10:00-4:45 EST
  9:00-3:45 CST
  8:00-2:45 MST
  7:00-1:45 PST
Last Reg Date1/15
 
2/18
Class Dates and Times
02/18/2026Wednesday10:00-4:45 EST
  9:00-3:45 CST
  8:00-2:45 MST
  7:00-1:45 PST
 
3/19
Class Dates and Times
03/19/2026Thursday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
 
4/17
Class Dates and Times
04/17/2026Friday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
 
5/11
Class Dates and Times
05/11/2026Monday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
 
6/9
Class Dates and Times
06/09/2026Tuesday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
 
Fee:  $595

Savings options:

 Learning Credits
Need a price quote?

Follow the link to our self-service price quote form to generate an email with a price quote.

Need a class for a group?

We can deliver this class for your group. Follow the link to request more information.

Email Alert

Receive an email when this class is available as "Ready to Run" or "Early Notice" status.

Train from your home or office

If you have high-speed internet and a computer you can likely take this class from your home or office.


AB-900: Introduction to Microsoft 365 and AI administration Course

 

Special Note to New Hampshire Residents
This course has not yet been approved by the New Hampshire Department of Education. Please contact us for an update on when the class will be available in New Hampshire.

Overview

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts,core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.

Course Objectives

Explore Microsoft 365 security foundations
Introduction to Microsoft 365 core services and admin controls
Protect and govern Microsoft 365 data
Explore Microsoft 365 Copilot and agents
Perform basic administrative tasks for Microsoft 365 Copilot
Perform basic administrative tasks for Microsoft 365 Copilot agents

Target Audience

IT Support Specialist
System Engineer
IT Administrator

Prerequisites

Students should have basic functional experience with Microsoft 365 services. Students must have a proficient understanding of general IT practices.

Course Outline

Explore Microsoft 365 administration

  • Explore Microsoft 365 security foundations
  • Explain the core principles of the Zero Trust security model and how they apply to Microsoft 365
  • Identify the integrated security tools and features available in Microsoft 365 for protecting identities, endpoints, data, applications, infrastructure,
  • and networks
  • Summarize the key tasks involved in building a layered security strategy, including assessment, identity protection, endpoint compliance, data
  • classification, threat monitoring, and user education
  • Describe Microsoft 365's threat protection and intelligence capabilities, including how they help detect, investigate, and respond to security
  • threats
  • Understand the fundamentals of identity and access management, including authentication, single sign-on, and role-based access control in
  • Microsoft 365
  • Recognize best practices for troubleshooting, monitoring, and maintaining a secure Microsoft 365 environment
  • Introduction to Microsoft 365 core services and admin controls
  • Understand how Microsoft 365 brings together tools like Exchange, Teams, SharePoint, and OneDrive under one secure and cloud connected
  • environment
  • Use the Microsoft 365 admin center to access service management areas, perform configuration tasks, and monitor service health
  • Describe the initial setup tasks in Exchange, SharePoint, and Teams
  • Understand how identity controls, access policies, and compliance configurations protect against unauthorized access and misuse
  • Describe how to delegate permissions and responsibilities securely using predefined or custom admin roles
  • Protect and govern Microsoft 365 data
  • Understand the core features and benefits of Microsoft Purview for data protection, governance, and compliance in Microsoft 365
  • Identify and classify sensitive information using automated and manual tools, including sensitivity labels and trainable classifiers
  • Explain how to implement and manage data loss prevention (DLP), insider risk management, and communication compliance policies
  • Describe best practices for data lifecycle management, including retention, archiving, and deletion of organizational data
  • Recognize and address risks related to oversharing and data access governance in SharePoint and other collaboration platforms.Understand how
  • Microsoft 365 Copilot accesses and secures data, and how to monitor and control AI-driven data interactions for compliance and safety

Explore Microsoft 365 Copilot and agent administration

  • Explore Microsoft 365 Copilot and agents
  • Explain the architecture and key components of Microsoft 365 Copilot, including Microsoft Graph, orchestration services, and large language
  • models
  • Describe the differences between Copilot and agents, and identify scenarios where each is most effective for productivity and automation
  • Understand the various types of agents available in Microsoft 365, including prebuilt, custom, SharePoint, and advanced agents, and their roles in
  • supporting business workflows
  • Summarize the licensing models and deployment strategies for Microsoft 365 Copilot and agents, including feature enablement and administrative
  • controls
  • Recognize best practices for planning, configuring, and governing Copilot and agents to ensure security, compliance, and effective adoption
  • Identify real-world use cases for Copilot and agents and select the right tool for specific business needs within the Microsoft 365 ecosystem
  • Perform basic administrative tasks for Microsoft 365 Copilot
  • Manage Microsoft 365 Copilot licenses and pay-as-you-go billing
  • Monitor and adjust pay-as-you-go Copilot usage
  • Track Microsoft 365 Copilot user adoption
  • Use Copilot Analytics to monitor usage patterns and adoption trends
  • Manage and govern prompts in Microsoft 365 Copilot
  • Employ operational best practices, such as troubleshooting common issues and communicating changes to end users
  • Perform basic administrative tasks for Microsoft 365 Copilot agents
  • Create a Microsoft 365 Copilot Chat agent
  • Create a SharePoint agent
  • Test, edit, and publish agents
  • Manage user access and permissions for agents
  • Manage the agent approval process and governance policies for agent deployment
  • Monitor and manage the agent lifecycle using Microsoft 365 and Power Platform tools

 

View outline in Word

AAB900

Attend hands-on, instructor-led AB-900: Introduction to Microsoft 365 and AI administration training classes at ONLC's nationwide locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Courses and select the one that's right for you.

GENERAL INFO

Class Format
Class Policies
Student Reviews

HAVE QUESTIONS?
First Name

Last Name

Company

Phone

Email

Location

Question/Comment


ONLC TRAINING CENTERS
800-288-8221
www.onlc.com
Our Classes
Why Register with ONLC
Other Information
For Companies
For Professionals
For Government
Live Classes from Home or Office
About ONLC
Other Details
Connect