ITIL® (Information Technology Infrastructure Library) is the leading framework for IT Service Management (ITSM), providing best practices for delivering high-quality IT services. Designed to help organizations achieve efficiency and value in IT operations, the ITIL framework provides practical guidance across IT infrastructure, development, and operations. ITIL is widely used across various industries including healthcare, science, and business management, making it a valuable tool for professionals everywhere.
With ONLC's ITIL training, you'll gain the skills needed to excel in IT service management. Our ITIL Foundation certification course introduces you to the core concepts of ITIL 4, including the service lifecycle and key practices essential for modern IT operations. For those ready to take their expertise further, ONLC also offers advanced certifications such as ITIL 4 Specialist and ITIL 4 Strategist, part of the ITIL Managing Professional stream, which aligns IT services with broader business strategies.
When you train with ONLC, you’ll receive high-quality, instructor-led or on-demand self-study options, along with an exam voucher valued at up to $655*. Completing a learning path with ONLC will prepare you for ITIL certification exams, helping you boost your credentials and contribute greater value to your organization.
Start your journey toward mastering the ITIL framework and advancing your career in IT service management today with ONLC's comprehensive ITIL training!
Take your ITIL knowledge to the next level with live, hands-on training led by experienced instructors. These fully interactive sessions are designed to prepare you for success, providing the expertise needed to pass the ITIL certification exam.
You can join our instructor-led ITIL classes at one of ONLC's many training centers 
or participate from the comfort of your own location with a simple setup.
Explore upcoming ITIL classes and take the first step toward certification today!
Each ITIL management course at ONLC comes with an exam voucher valued at up to $655! After completing the course, students receive a voucher that can be used to cover the cost of their ITIL certification exam through PeopleCert.
For larger organizations implementing ITIL management best practices, our private group training solutions offer an efficient and cost-effective way to achieve ITIL certification. We provide customizable courses and onsite management training tailored to your team's needs. Discover how our solutions can streamline your training process and maximize results.
ONLC includes an exam voucher with our ITIL courses—a value of up to $655!* Students receive the exam voucher after attending and schedule their ITIL exam directly with PeopleCert . ITIL exams are online proctored.
ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.
You will learn:
- The ITIL Service Management System
- The Service Value Chain
- Continual Improvement best practices
- Key Guiding Principles
- Governance Requirements
- Key ITIL Practices, including:
o Incident Management
o Service Request Fulfillment
o Service Level Management
o Service Desk
o Change Control
o Continual Improvement
o And many more
ONLC includes an exam voucher with our ITIL Foundation course. One Exam Voucher is included. Students should use it to pay for their ITIL exam with PeopleCert. The exam can be taken at one of PeopleCert's approved testing centers or online.
| Dates | Times | Location | Price | ||
|---|---|---|---|---|---|
 |
9/15/25 - 9/17/25 | Live Online from our site or yours. | $1,695 | ||
|
10/13/25 - 10/15/25 | Live Online from our site or yours. | $1,695 | ||
| 11/10/25 - 11/12/25 | Live Online from our site or yours. | $1,695 | |||
| 12/8/25 - 12/10/25 | Live Online from our site or yours. | $1,695 |
This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully.
** This class includes an exam voucher **
The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ‘end-to-end’ from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work.
During this course, you will:
• Understand how to plan and build a service value stream to create, deliver and support services
• Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
• Know how to create, deliver and support services
• Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools
• Understand service performance, service quality, and improvement methods.
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management.
• Individuals continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
• Existing ITIL qualification holders wishing to develop their knowledge
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
This three-day hands-on program leads to a ITIL Strategist Certificate in ITIL Direct, Plan, and Improve. This program is for IT professionals establishing oversight and control of an ITSM program who require effective skills in governance modeling and alignment, risk management, and oversight over the creation and execution of effective value streams to produce desired customer outcomes.
• Align
o Vision and Mission
o Strategy Tactics, and Operations
o Governance and Compliance
o Policies, Controls, and Guidelines
• Establish a Goals and Requirements Cascade
• Understand the role of GRC in the Service Value System
• Use the key principles and methods to drive improvements
• Learn and use the key principles of Communication and Organizational Change Management
• Define metrics and reporting to support organizational objectives
• Learn critical techniques to manage and improve value streams and practices
All IT staff and Management responsible for the governance of IT, definition of strategies, governance controls, policies, and compliance requirements would benefit from this course including:
• Senior IT Mgmt (CIO/CTO, IT Director, VP IT)
• Senior Program Management and PMO Leadership
• Portfolio Management
• IT Financial Management
• Enterprise Analysts
• Risk Managers
• Improvement Managers
All students need to have completed and passed the ITIL 4 Foundation examination prior to attending this course.
The ITIL Strategist: Direct, Plan, and Improve exam is a 90 minute, 40 question multiple choice exam. An optional examination is administered by an independent proctor at the end of the course. Certification and accreditation is through PeopleCert. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam
Each student will receive a detailed workbook. All students receive access to a subscription to Axelos’ My ITIL, which includes online access to all ITIL Practice Guides. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
"Instructor presented useful and relatable scenarios. Very effective instructor!"
— Darlene W.
"The instructor was excellent and one of the best I've ever had for a course. Highly recommended!"
— Matthew A.
"Instructor is very knowledgeable and expert in ITIL and explained each and every module with examples."
— Bhushan K.
ITIL provides a comprehensive framework of management procedures designed to help businesses achieve quality and cost-efficiency in IT service management. These procedures are vendor-neutral and offer guidance across IT infrastructure, development, and operations, making ITIL an essential tool for organizations looking to optimize their service lifecycle.
Earning an ITIL certification starts with the ITIL Foundation, which serves as the entry point to mastering the ITIL framework. From there, candidates can progress through advanced certifications as outlined in the chart below. To maximize success, it’s recommended to attend accredited ITIL training programs, like those offered at ONLC, to prepare for the official ITIL certification exams and gain a strong understanding of IT service management principles.
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
This certificate proves that business management and staff to understand the terminology, theory, and key practices used within ITIL. Foundational ITIL provides an awareness and knowledge of the ITIL Service Value System, including Guiding Principles, Governance, the Service Value Chain, Continual Improvement, and key ITIL Practices.
None.
ITIL 4 Foundation (live, instructor-led)
ONLC includes an exam voucher with this ITIL class!
In this live, instructor-led class you'll learn core aspects of the ITIL Framework and how to use it to improve the quality of service you deliver to your business customers. This learning session will help attendees understand how IT and digital service organizations operate, the use of value streams to increase management speed and efficiency, principles guides plus knowledge of service management terms and concepts.
See ITIL 4 Foundation class outline and dates
ITIL exams are available online through PeopleCert .
Advance your status with ITIL Specialist and ITIL Strategist certifications:
This ITIL Specialist, like its title, creates, delivers and supports value streams to optimize customer value and reduce risks and costs. This ITIL class is a good fit for certified ITIL professionals who want to manage the operation of IT-enabled and digital products and services, and those responsible for end-to-end service delivery.
ITIL Specialist: Create, Deliver & Support
ONLC includes an exam voucher with this ITIL 4 course!
This course is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of value stream design, practice creation and alignment, and cross-functional collaboration models. This course training module helps with problem management and is a valuable framework for ITIL application.
See ITIL Specialist: Create, Deliver & Support class outline and dates
ITIL exams are available online through PeopleCert .
The ITIL Strategist establishes procedures that focus on planning work, improving products, and managing change. The course also makes sure that a team’s objectives align with overall business strategy.
ITIL Strategist: Direct, Plan & Improve
ONLC includes an exam voucher with this ITIL 4 course!
During this instructor-led course you'll learn key concepts, drive and support organizational change, align innovations with organizational strategies, encourage improvement and understand values, outcomes, costs and risks. You'll learn best practices and concepts that can drive value for your business.
See ITIL Strategist: Direct, Plan & Improve class outline and dates
ITIL exams are available online through PeopleCert .
AXELOS is the governing body for all ITIL certifications. Per their guidelines, training centers may not issue a Certificate of Completion to any ITIL students. However, ONLC is permitted to issue a letter confirming course attendance only should it be needed.
Students who have attended ITIL training with ONLC may request an attendance confirmation letter.
ITIL 4 Foundation is the entry-level certification within the ITIL framework, introducing essential concepts, practices, and value system of ITIL 4. This certification is vital because it helps align IT services with business objectives, enabling organizations to deliver more efficient and customer-focused solutions. By understanding the ITIL framework, organizations can improve IT service management across the entire service lifecycle.
ITIL certification is ideal for IT professionals, service managers, and anyone involved in delivering or managing IT services. It is particularly valuable for those in IT service management (ITSM), as it highlights expertise in optimizing processes, improving service delivery, and enhancing customer outcomes.
Yes, ITIL certification is a worthwhile investment for those looking to advance their careers in IT service management. It demonstrates a deep understanding of industry best practices, strengthens your credentials, and can lead to better job opportunities, promotions, and higher salaries. ITIL Foundation certification is often the first step on the journey to mastering the ITIL framework.
The ITIL 4 Foundation certification is generally considered accessible, especially for individuals with some background in IT or service management. The exam covers key concepts, practices, and terminology within the ITIL framework. With consistent study, practice tests, and proper ITIL training, most candidates pass the exam on their first try.
Preparation time for the ITIL 4 Foundation exam varies by individual, but most people can prepare in 2 to 4 weeks. This includes studying the official ITIL materials, taking practice exams, and attending ITIL training courses if needed.
Yes, you can take the ITIL 4 Foundation exam without attending a course, but taking ITIL training is highly recommended. Training provides in-depth insights into the ITIL framework, better equipping you to understand its concepts. While self-study is an option, structured training ensures you’re well-prepared for the certification.
To prepare for the ITIL Foundation exam, consider using the official ITIL 4 Foundation book, online courses, and practice exams. Instructor-led training and study groups can also enhance your understanding of IT service management concepts. Flashcards and other tools can reinforce key elements of the ITIL framework and service lifecycle.
ITIL certification benefits your career by enhancing your knowledge of IT service management, improving your ability to manage and optimize IT services, and increasing your value to employers. It also boosts your credentials, making you a more competitive candidate for promotions and higher-paying roles.
ITIL certification opens doors to various roles, including IT Service Manager, Service Delivery Manager, IT Project Manager, Business Analyst, and IT Consultant. It is particularly valuable in industries that rely heavily on IT services, such as finance, healthcare, telecommunications, and technology.
As of now, the ITIL 4 Foundation certification does not require renewal and is valid for life. However, staying updated with the latest ITIL developments and considering advanced ITIL certifications can help maintain your relevance in the industry.
In ITIL v3, the five core functions were Service Desk, Technical Management, IT Operations Management, Application Management, and Infrastructure Management. However, ITIL 4 shifts focus from functions to a holistic approach, emphasizing service value and co-creation rather than discrete functions.
ITIL focuses on best practices for IT service management, aiming for stability and consistency in service delivery. Agile, on the other hand, is a methodology that emphasizes flexibility, collaboration, and rapid iteration in software development. While ITIL is process-oriented, Agile is people-centric, with a focus on adaptability.
Earn Professional Credits
Many of ONLC's courses are approved for professional credits including CEUs (Continuing Education Unit), CPEs (Continuing Professional Education) and PDUs (Professional Development Units). Each credit program has its own requirements and process. The course certificate an ONLC student receives is proof of course completion for credit submission. Learn more about professional credits .
ONLC Education Advisors to Help You
Our advisors can assist you with questions about our classes, vendor certifications, discount options plus help you select training that's right for you. For assistance, contact our Education Advisors via chat or toll free in the USA at 1-800-288-8221 (weekdays).
ONLC Centers Coast to Coast
ONLC provides live, hands-on classes with an online instructor at our hundreds of training centers coast to coast. Our centers are fully equipped and provide an interruption-free environment to focus on learning. Find ONLC centers near me .
Live ITIL Classes from Home
You can attend our live, instructor-led classes from the comfort and convenience of your own home. The setup is really easy and you don't have to have the class software on your device. Follow our easy setup video . If you're still unsure about the setup contact an ONLC Advisor toll free for assistance.
To learn more about ITIL training classes, professional ITIL certification and more contact our Education Advisors via chat or toll free weekdays at:
1.800.288.8221
(weekdays)
* ITIL exam voucher value varies by course selection. Additionally, Business Process classes such as ITIL are focused on process and theory. As such, they typically are not as hands-on intensive as other ONLC computer training classes.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All ITIL online courses are offered by Logical Operations, Inc. - United States, AFFILIATE of AXELOS Limited.
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